TOP 5 PHP HELP DESK SCRIPTS OF JULY 2020
If you sell products or services on your own website, you are definitely looking for a reliable PHP help desk script. And these PHP help desk scripts have great support and help feature tools that allow your website visitors to connect with you easily and quickly, which is really useful for you. Resolving the main focus issues of a help desk. A good PHP help-desk script lets you solve customers’ technical problems in an organized way. And a good help desk will keep people satisfied with your services.
Keeping an eye on these important issues, in this post we have collected some of the best help desk PHP scripts with which you can easily manage all your customer questions and complaints. In fact, you will also find live chat support, discussion forums and FAQ sections with the product to solve your customer’s questions within a minute.
Use the list below to help you decide which solution will work best for your business.
Let’s discuss the details of the top 5 PHP help desk script below……
1. Best Support System-Live Web Chat & Client Support Desk & Support Ticket Help Centre
Best Support System, Best by name, Best by nature, Best by feature, it is a self-hosted customer support desk software. It handles support tickets, manages email tickets, collects any payment by PayPal. It has a simple installer so that you don’t need any programming skill. We will keep updating regularly and it has an auto update feature. Also it provides lots of features. Scroll down to see some of those features.
Key Features
- Knowledge Base: Automatically suggest knowledge articles while trying to create a new ticket and reduce ticket volume
- Proactive Search: Easy to use search – smart search engine can find relevant articles even with spelling mistakes
- Highly Secured: Get user uploaded file security, CSRF protection, boot force security, admin user login failure auto backoff, auto suspicious IP block
- Easy Customizable Roles & Privileges: Create user groups with roles and privileges of your choice and add the intended users to the group
- Customized Payment: It’s a very useful feature.You can set a payment of any amount for any service (i.e., hosting fee, maintenance fees) from on any ticket when required.
- LIVE WEB CHAT Live web chat feature has been added. Your client can contact with your agent using live chat. You can set everyting effotlessly.
- Easy Envato Integration: Allows purchase key validation, view support period, and view product and purchase information
- Collect User Feedback: Feedbacks are collected through special emails sent out to users after a ticket is closed with a satisfied and dissatisfied buttons.
- Automatic Update System: Hassle-free automatic update for your software so you do not have to manually install new updates or worry about new security threats
- RTL Supported: Best support system supports RTL
Who should use this software?
BEST Support System is a self-hosted support ticket application. It handles support tickets,manages email tickets,collects any payment from PayPal.It has been created in such a simplistic way that every single company or organization including IT or non-IT can use it without ease. It requires no programming skill. One can just install it and use it from that very moment.It is that simple
2. PHP Live Support Chat
Works with any website – static, PHP, WordPress, Joomla, Drupal, OpenCart (any website with PHP & MySQL back-end)!
- Easy installation
- Compatible even with IE8!
- Works with any PHP 5 & MySQL website
- Contact form fallback
- Mobile support (responsive guest widget)
- Desktop Notifications
- Multiple operators and guests chatting
- Clean and modern look
- High quality set of avatar images
- Chat box with high quality emoticons set
- Initial „welcome” message after guest logs in
- Operator knows which page the guest is currently visiting!
- Message views auto-updating their relative delivery time
- Sound notifications (10 predefined sounds to choose from)
- Conversations history with filtering
- Widget colors and texts/language customization
- Unlimited usage — no monthly fees
Requirements:
- PHP 5 (with PDO support),
- MySQL 5.
3. PHP Live Chat Pro
Works with any website – HTML, PHP, WordPress, Joomla, Drupal, OpenCart (any website with PHP & MySQL back-end)!
- Easy installation
- Departments
- File sharing
- Operator initiated talks
- Map with chatting visitors
- Full translation support
- Images & videos in the chat box
- Widget display blacklist
- Geolocation
- Automatic language switch
- Widget can display in the left/right-bottom corners or inline
- Performance settings (users & chat refresh rate, maximum number of chatting users)
- Compatible even with IE9!
- Works on any PHP 5 & MySQL server
- Contact form fallback
- Mobile support (responsive guest widget)
- Desktop Notifications
- Multiple operators and guests chatting
- Clean and modern look
- High quality set of avatar images
- Chat box with high quality emoticons set
- Initial „welcome” message after guest logs in
- Operator knows which page the guest is currently visiting!
- Message views auto-updating their relative delivery time
- Sound notifications (10 predefined sounds to choose from)
- Conversations history with filtering
- Widget colors and texts/language customization
- Unlimited usage — no monthly fees
Requirements:
- PHP 5 or 7 (with PDO support),
- MySQL 5.
4.Support Centre – Advanced PHP Ticket System
Support Centre – Advanced PHP Ticket System is a powerful PHP help desk script that allows users to create tickets and get support from your staff. It comes with a built in knowledge base, so you can create detailed articles to give extra support.
Create and restrict your staff to specific ticket categories, get notifications of newly created tickets and more. We offer great support and it’s very easy to install. It also has an optional payment system built-in that allows you to create Premium Plans for users to buy in order to receive support. It’s powered by MYSQL and PHP with CodeIgniter 3.1.9, making it a very robust solution.
5.PHP Chat with Web- & Windows Clients – VisitorChat
VisitorChat – The PHP Online Chat
The ClientEngage Visitor Chat is a fully-featured real-time chat for your websites. A clear and simple web-based administration allows you to conveniently chat with your visitors. And best of all: Visitor Chat comes with a Windows-based client out-of-the-box. Without having to visit the Visitor Chat’s admin-interface you will be notified from your Windows tray and can start chatting straight away!
Visitor Demo: http://visitorchat-demo.clientengage.com/contents/demo
Admin Demo: http://visitorchat-demo.clientengage.com/admin
By including one single snippet of JavaScript, this interactive and engaging Chat can be used on any website – whether you are using WordPress, Joomla! or plain HTML.
Whilst chatting, your visitors can navigate through your website and after every page-load, the chat will go back to it’s previous state: they won’t lose any messages.
